Douglass Candies values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this policy.
Information We Collect
When you visit our site or place an order, we may collect personal information that you voluntarily provide, including:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through third-party providers)
- Order history and purchase details
We may also automatically collect limited technical information such as your IP address, browser type, device information, and how you interact with our site, which helps us improve performance and user experience.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your order, shipping, or customer support requests
- Send transactional emails such as order confirmations and shipping updates
- Improve our website, products, and services
- Comply with legal or regulatory requirements
We do not sell or rent your personal information to third parties.
Payment Processing
All payments are processed securely through trusted third-party payment processors. Douglass Candies does not store or have direct access to your full payment information, such as credit card numbers.
Sharing Your Information
We may share your information with trusted service providers only as necessary to operate our business. This includes shipping carriers, payment processors, and ecommerce platforms. These providers are only given access to the information required to perform their services and are obligated to protect your data.
We may also disclose information if required to do so by law or to protect our rights and the safety of our customers.
Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can adjust your browser settings to refuse cookies, though some features of the site may not function properly as a result.
Data Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, or disclosure. While no system is completely secure, we work to maintain safeguards appropriate to the sensitivity of the information we collect.
Your Rights and Choices
You may request access to, correction of, or deletion of your personal information, subject to applicable laws. To make a request or ask questions about your data, please contact us using the information below.
Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: sales@douglasscandies.com