We know how important it is for your order to arrive fresh, safe, and on time. Below you’ll find details on how we handle shipping and returns, including important information about perishable candy items and non-candy merchandise.
Shipping
We currently ship orders within the United States. Orders are typically processed within 1 to 3 business days, unless otherwise noted. Once your order ships, you’ll receive a confirmation email with tracking information. Delivery timelines vary based on your location and the shipping method selected at checkout.
Because many of our candies are perishable and sensitive to temperature, we may adjust shipping schedules during periods of extreme heat or peak seasons to help ensure product quality upon arrival.
Please make sure your shipping address is entered correctly at checkout. Douglass Candies is not responsible for orders that are lost, delayed, or misdelivered due to incorrect or incomplete address information.
If your package is marked as delivered but you have not received it, we recommend checking with your local postal carrier and nearby neighbors first. If the issue continues, please contact us at sales@douglasscandies.com and we’ll do our best to assist.
Returns
Due to the perishable and consumable nature of our candies, we are unable to accept returns or exchanges on candy items. This policy helps us maintain the highest standards of freshness, safety, and quality for all customers.
For non-candy items and merchandise, return or exchange eligibility may vary by product. If you have questions about returning a non-candy item, please contact us at sales@douglasscandies.com with your order number and a brief description of the item, and our team will be happy to help determine next steps.
If your order arrives damaged, incorrect, or you experience an issue with any item in your order, please email sales@douglasscandies.com and include your order number along with a photo of the issue so we can help make it right.